How do I request a refund?

Learn about WedSites' refund policy and how to request one.

Short answer: Contact support within 14 days of purchase to request a refund under our satisfaction guarantee.

Refund policy

WedSites offers a 14-day satisfaction guarantee:
- Request within 14 days of purchase
- Available for all paid plans
- Full refund of your payment
- No questions asked

How to request a refund

  1. Contact support via chat or email
  2. Provide your account email
  3. Mention you'd like a refund
  4. Support will process your request

What happens after

Once approved:
- Refund processes within 5-10 business days
- Your account reverts to the trial plan
- Paid features become unavailable
- Your data remains accessible

After 14 days

If more than 14 days have passed:
- Contact support to discuss your situation
- Partial refunds may be available in some cases
- Downgrades to lower plans are always possible

Downgrading instead

If you don't need all features but want to keep some:
1. Go to Settings > Account
2. Contact support to downgrade
3. You may receive a partial refund for the difference

Before requesting

Consider these alternatives:
- Contact support if you're having issues
- Many problems can be resolved quickly
- Features you think are missing may exist
- We're happy to help you get the most from your plan

Tips

  • Keep your receipt or confirmation email
  • Note your purchase date
  • Reach out sooner rather than later
  • Be specific about any issues you experienced

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