Why didn't my guest receive a confirmation email?
Troubleshoot when guests don't receive their RSVP confirmation email.
Plan requirement: Standard or Pro plan
Short answer: Check spam folders, verify email addresses, and ensure confirmation emails are enabled in your settings.
Common reasons
Email went to spam
- Have guests check spam/junk folders
- Ask them to mark the email as "not spam"
- Add the sender address to their contacts
Incorrect email address
- The guest may have entered their email wrong
- Typos in the email field
- Autocorrect changed the address
Confirmation emails disabled
- Check your RSVP settings
- Make sure confirmation emails are turned on
Email delivery issues
- Some email providers block bulk senders
- Corporate emails may have strict filters
How to fix it
- Check settings: Verify confirmation emails are enabled
- Verify email: Check the guest's email address in your system
- Check spam: Ask the guest to check all folders
- Resend manually: Send them a confirmation message yourself
- Test yourself: RSVP as a test and check if you receive it
Viewing the sent confirmation
You may be able to see:
- When the confirmation was sent
- Whether it was delivered
- If there were any errors
Tips
- Test the confirmation email before launch
- Include key details in the web confirmation too (not just email)
- Have a backup communication method
- Consider following up important RSVPs personally