Why didn't my guests receive my email?

Troubleshoot when guests say they didn't get your invitation or update.

Plan requirement: Standard or Pro plan

Short answer: Check the tracking status first, then investigate spam folders, bounced emails, or incorrect email addresses.

Step 1: Check tracking status

  1. Go to Sending > Tracking
  2. Find the guest's email
  3. Look at the status:
    • Delivered: Email reached their server
    • Opened: They opened it
    • Clicked: They clicked a link
    • Bounced: Email couldn't be delivered
    • Failed: There was an error

If status shows Delivered

The email reached their mail server but they may not see it:
- Ask them to check spam/junk folder
- Check promotions tab (Gmail)
- Search their inbox for "WedSites" or your names
- Check if they have email filters

If status shows Bounced

The email address had a problem:
- Verify the email address is correct
- Check for typos
- Ask the guest for their correct email
- Update and resend

If status shows Failed

Something prevented sending:
- Verify the email format is valid
- Contact support if the issue persists

Common causes

Spam filters:
- Wedding emails sometimes trigger spam filters
- Ask guests to add the sender to contacts
- Check if your domain has issues

Wrong email address:
- Typos in the address
- Old email no longer used
- Corporate email blocking external senders

Technical issues:
- Guest's mailbox is full
- Their email provider is blocking
- Temporary server issues

What to do next

  1. Ask the guest to whitelist emails from WedSites
  2. Have them check all folders including spam
  3. Verify and update their email address
  4. Resend the email
  5. Contact support if problems continue

Tips

  • Always send a test email to yourself first
  • Keep alternative contact methods for important guests
  • Follow up via text or call if email fails repeatedly
  • Check tracking before assuming emails weren't sent

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