Why is my RSVP not working?

Troubleshoot common issues when guests can't access or submit their RSVP.

Plan requirement: Standard or Pro plan

Short answer: Check that RSVP is enabled, the guest is on your list, and the form hasn't been closed.

Common issues and solutions

"I can't find my name"

The guest may not be on your list or is searching with a different name:
- Check if they're in your guest list
- Verify the spelling of their name
- They may need to search by a nickname or formal name
- Check if they're listed under their household name

"The form is closed"

Your RSVP deadline may have passed:
- Check your RSVP deadline setting
- Extend the deadline if needed
- Or manually add their response

"I can't submit my response"

  • All required questions must be answered
  • Check for error messages on the form
  • Try a different browser or device
  • Clear browser cache and try again

RSVP page not loading

  • Check that your site is published
  • Verify the RSVP is enabled in settings
  • Test with a different browser

Testing your RSVP

  1. Add yourself as a test guest
  2. Go through the full RSVP process
  3. Verify everything works correctly
  4. Delete the test entry when done

Tips

  • Test your RSVP before sending invitations
  • Keep the guest search flexible (partial name matching)
  • Check that all guests are properly added to your list
  • Respond to guest issues quickly so they can complete their RSVP

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