How do I handle alternate names or nicknames?

Help guests find themselves when they RSVP using different name variations.

Plan requirement: Standard or Pro plan

Short answer: Add alternate names or nicknames to a guest's profile so they can find themselves using either their formal name or nickname.

The problem

Guests might search for themselves using:
- A nickname (Bill vs William)
- A shortened name (Liz vs Elizabeth)
- A different spelling (Katy vs Katie)
- A maiden name or different last name

If the name doesn't match exactly, they'll get a "can't find you" error.

Adding alternate names

1. Go to Guests
2. Find and click on the guest
3. Look for Alternate Names or Also Known As
4. Add their nickname or alternate spelling
5. Save changes

Common examples

For married vs maiden names

If a guest might search by maiden name:
- Add their maiden name as an alternate
- Or include both: "Jane Smith (née Jones)"

Cultural considerations

For guests with:
- Multiple family names
- Different name orders (family name first)
- Transliterated names from other languages
- Titles they commonly use

Add the variations they might type.

When guests still can't find themselves

If alternates don't solve it:
- Check for extra spaces or punctuation
- Verify exact spelling in your system
- Consider enabling RSVP by email as backup
- Provide them their name exactly as listed

Tips

• Think about how each guest refers to themselves
• Ask close family about nicknames for older relatives
• Add alternates before sending invitations
• Test the RSVP lookup with common variations

Related articles

• What happens when a guest can't find their name
• Can guests RSVP using email instead of name
• How do I merge duplicate guests