Money-back guarantee
14-day money-back guarantee on eligible plans gives you time to ensure the platform works for your wedding.
WedSites offers a 14-day money-back guarantee on eligible plans, giving you time to ensure the platform works for your wedding needs.
How the guarantee works
If you're not satisfied with WedSites within 14 days of your purchase, you can request a full refund, no questions asked.
The guarantee gives you time to:
- Explore all the features
- Set up your website
- Test the tools
- Decide if WedSites fits your needs
If it doesn't work out and we can't help resolve your issues, you get your money back.
The 14-day window
The guarantee period starts on your purchase date. You have 14 days from that date to request a refund.
After 14 days, the guarantee expires. Plan accordingly if you want the option to request a refund. Don't wait until day 15 to seriously evaluate the platform.
Which plans include the guarantee
Most plans include the 14-day money-back guarantee. You'll see guarantee information during the signup process.
Some promotional or special pricing may have different refund terms, so check the specific details when you purchase.
Requesting a refund
Contact WedSites support (via email or in-app chat) within the 14-day window to request your refund. Explain that you want to use the money-back guarantee.
The support team might ask about your concerns to see if they can help resolve issues. Sometimes problems have simple solutions, and you might decide to keep using WedSites after getting help.
But if you're genuinely not satisfied, the refund will be processed without hassle.
Refund processing
Refunds typically process within a few business days after approval. The money returns to your original payment method (the same credit card or payment method you used for purchase).
Bank processing times vary, but you should see the refund within 5-10 business days after WedSites processes it.
What happens to your account
After requesting a refund, your account access may be restricted. Your website and data will be preserved briefly in case you change your mind, but you won't have full editing access.
Export any data you want to keep before requesting a refund.
Why we offer the guarantee
Wedding planning is stressful enough without worrying about committing to software that might not work for you. The guarantee removes that risk.
We're confident WedSites will work for most couples, but we understand every wedding is different. The guarantee lets you try risk-free.
Common reasons people use the guarantee
Found a different solution. Sometimes couples discover a free option or already-purchased tool that better fits their needs.
Technical issues. Occasionally platform compatibility or technical problems make WedSites difficult to use for specific situations.
Feature mismatch. Sometimes the features don't quite match what someone needs for their specific wedding situation.
Changed plans. Wedding plans change. Maybe the couple breaks up, postpones indefinitely, or decides to elope without the website.
Maximizing the guarantee value
To make the most of your 14-day guarantee period:
Start immediately. Don't purchase and then wait a week to start. You'll waste valuable evaluation time.
Explore thoroughly. Test all the features relevant to your needs. Set up a test website, add some guests, try the RSVP form.
Ask questions. If something doesn't work how you expected, contact support. Often confusion resolves quickly with help.
Evaluate honestly. Will this actually work for your wedding, or are you just hoping it will improve? Be honest about whether it's the right fit.
What's not covered
The guarantee doesn't cover:
- Purchases made more than 14 days ago
- Custom development work (if applicable)
- Domain registration (you purchase domains separately from registrars)
- Extended hosting purchased separately
The guarantee applies to your WedSites plan purchase only.
After the guarantee period
After 14 days, sales are final. There's no refund option for simply changing your mind.
However, if there are significant platform issues that make WedSites unusable, support will work with you to resolve problems or discuss options. But the automatic guarantee no longer applies.
Fair use
The guarantee is designed for legitimate evaluation, not for using WedSites for free and then requesting a refund after your wedding.
Using the platform in good faith and deciding it's not right for you? Absolutely, that's what the guarantee is for.
Using the platform for your entire wedding planning, then requesting a refund after the event? That's not fair use of the guarantee.
Questions about the guarantee
If you have questions about the money-back guarantee, check with support before purchasing. They can clarify exactly what's covered for your specific situation.