How do I contact support?

Get help from the WedSites team when you have questions or issues.

Short answer: Use the chat widget, help button, or email support directly from the website or your dashboard.

Ways to contact support

Live chat:
- Look for chat bubble in corner of screen
- Click to start a conversation
- Get real-time help

Email:
- Send email to support address
- Include your account details
- Describe your issue clearly

Help center:
- Search documentation first
- May answer your question immediately
- Find guides and tutorials

When to contact support

Reach out for:
- Technical issues you can't resolve
- Billing questions
- Feature questions
- Account problems
- Bug reports
- General questions

Getting faster help

To speed up your support request:
- Include your account email
- Describe the problem clearly
- Share screenshots if relevant
- Note what you've already tried
- Include error messages if any

Response times

Support response varies:
- Live chat: Usually immediate during hours
- Email: Typically within 24-48 hours

Tips

  • Check help docs before contacting
  • Be specific about your issue
  • Include relevant details upfront
  • Check spam folder for replies
  • Follow up if you don't hear back

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