Requesting a refund (within 14-day guarantee period)

Learn how to request a refund within the 14-day money back guarantee period for eligible plans.

Selected WedSites plans come with a 14-day money back guarantee. If it's not working out and we can't help fix it, you can request a full refund within the first 14 days.

Guarantee details

  • Period: 14 days from your purchase date
  • Eligibility: Full refund available within the guarantee period
  • Process: Contact WedSites support to request your refund

How to request a refund

  1. Contact WedSites support through the app or website
  2. Let them know you'd like a refund
  3. The team will process your request

If there's something not working right, let the support team know. They might be able to fix the issue so you don't need a refund.

After the guarantee period

After 14 days, refunds are generally not available unless WedSites materially fails to deliver the services promised. The specific refund terms are shown when you purchase your plan.

Important notes

  • After a refund is processed, your account reverts to the trial plan
  • Refund availability and specific terms are set out on the site at the time of your purchase
  • If you're having issues, reach out to support first. Many problems can be resolved quickly
  • Check the terms of service for full details on the refund policy

Tips

Try support first. If something isn't working, the support team can often help fix it before you need to consider a refund.

Act within 14 days. If you're not happy, don't wait. The guarantee period starts from your purchase date.

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