Is there customer support?
Wondering if you'll have help when you need it? You're never on your own with WedSites.
Short answer: Yes! WedSites offers email and in-app chat support. You also have access to comprehensive help documentation to guide you through every feature.
How to get help
WedSites provides a few ways to get support, no matter what plan you're on:
- Email support for detailed questions or anything that needs a thorough answer. The team typically responds within 24 hours.
- In-app chat for quick questions while you're working on your site. It's right there in your dashboard so you don't have to leave what you're doing.
- Help documentation that covers everything from getting started to advanced features. You can browse articles, search for specific topics, and follow step-by-step guides.
Self-service resources
Sometimes you just want to find the answer yourself, and that's easy to do. The help documentation is organized by topic and covers every feature in detail. You'll find guides for:
- Setting up your website
- Managing your guest list and RSVPs
- Customizing your design
- Using planning tools (Pro)
- Working with custom domains
- And much more
Tips
- Check the help documentation first for common questions. You'll often find a step-by-step guide that walks you through exactly what you need.
- Use the in-app chat when you're stuck on something specific. It's the quickest way to get a helpful nudge in the right direction.
- When emailing support, include as much detail as you can (screenshots, what you were trying to do, etc.). It helps the team get you an answer faster.